Delivery Policy SA Motorcycles

SA Motorcycles uses Australia Post as our first choice.

We send our orders via tracked delivery.

Please contact us if you would like to know shipping times and postage upgrade costs.

All orders require a signature upon delivery. If no-one is available at time of delivery, the order will be diverted to the nearest Australia Post outlet.

WE DO NOT ALLOW PACKAGES TO BE LEFT UNATTENDED OR WITHOUT A SIGNATURE.

If paying with Paypal, we will only send to the address lodged with Paypal.

Your card or your Paypal will be charged at the time of purchase.

We despatch online orders Monday to Friday; we will make every effort to despatch your order within 1 working day whenever possible (we can’t ship or process orders on weekends or public holidays). All orders are despatched out of Adelaide.

Due to the huge range of items and parts we offer to you, individual products may be collected from any of our locations to our main dispatch area prior to shipping to you.

Because of this, shipping times may be extended by 2-3 days depending on the supply location of your item/s.

Australian External Territories will be considered International Orders and will have a freight charge applied equal to our freight cost to pack and send the item. (including Christmas Island and Cocos (Keeling) Islands)

In some instances your application to order may be declined where a prompt freight service cannot be offered. Any payments made will be refunded in full.

Due to the time frame for freight deliveries to these locations, no missing articles will be considered by SA Motorcycles or the relevant shipping company before a minimum of 3 months from shipping date.

INTERNATIONAL CUSTOMERS

For overseas customers freight is individually calculated for each order, dependant on location and weight. If you would like a quote please request a quote or submit your order and we will provide a quote for freight before charging your card.

Freight is provided by Express Post International.

SA Motorcycles is not responsible for any import duties or customs fees that may be applicable.

All prices are in Australian Dollars. Any currency conversion fees are the obligation of the customer.

Please be aware when ordering that your country may have restrictions on importation of some items, ie leather goods.

Any information quoted for sizing or fitting is based on Australian delivered motorcycles and clothing.

No Genuine manufacturer branded parts, accessories or merchandise can be sent internationally (ie Kawasaki & Honda branded items)

ORDER HASN’T ARRIVED?

If you have placed an order on our website you should have received a Tax Invoice via email to the email address you provided. On the Tax Invoice you will find the shipping consignment number listed on the invoice along with the freight providers name.

Please contact the freight provider directly with your consignment number for assistance with tracking your order.
Australia Post
Website: www.auspost.com.au/track

STOCK AVAILABILITY

Any stock quantities displayed on this website are the combined stock of all locations.

Online stock quantities are updated throughout the day, however in some situations stock may have sold out in store without removing availability online. We reserve the right to decline an order based on lack of stock availability, but we will always get in contact with you!

RETURNS/REFUNDS

The item has to be in the same condition sold to you, un-used and with tags attached (where applicable).

Item for exchange must be brand new, never-installed/used, and with full unharmed packaging.

Special ordered items, spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind or wrong fitment).

Any return postage is at the customer’s cost. We recommend registered post to ensure certified delivery. Upon receipt, store credit to the full value of the returned items will be given.

If we have sent you the incorrect or damaged goods we will cover the cost of freight return and re-sending the correct goods to you.

When we agree to cover the cost of return post, an Australia Post Pre Paid return label will be sent to the email address used in the original order.

Once you have received the Return Post label from us, print out the label, stick it to the top of the box you are returning to us and drop the box at your nearest Australia Post Office.

This Exchange policy is only valid for Australian customers: all international exchange return and re-send will be at the customers cost.

If you have any questions about these terms please call us on (08) 8359 0100